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Silverflake.com - Customer Service
Thanks for visiting Silverflake.com.
Every day we help more than 1000 customers find the sterling
silver jewelry, gifts and fashion accessories they need. With
a selection of over 4,000 silver jewelry products including
silver necklaces, bracelets, rings, earrings, body jewelry
and more, you are sure to find just the jewelry item you are
looking for. We have been in the sterling
silver jewelry business since
1999 and truly appreciate the opportunity to serve
you today and in the future!
Having trouble placing a silver jewelry order
online? Have a question about a product? Want to check on
the status of your order? Email or call our friendly and knowledgeable
customer service department and they can take your order,
give you more info about a product and answer any other questions
you may have. Thanks for shopping at silverflake.com,
we appreciate your business!
How to contact Silverflake.com:
For the fastest response please email us at:
Customer service email:
admin@silverflake.com
Or please feel free to call us at:
Customer service number:
1-866-208-9068
Monday - Friday 9am - 5pm Eastern Time
Mailing/Return Address:
PO Box 1466
Lillington, NC 27546
Silverflake.com Return Policy on all silver accessories
and jewelry
We strive for loyal and happy customers. If you are not satisfied
with your purchase from Silverflake.com please take advantage
of our "Money Back Guarantee" Return Policy.
If you are not fully satisfied with your purchase, email our
dedicated customer service at admin@silverflake.com within
10 days of the delivery date or you can call us at
1-866-208-9068 to let us know of your intention to return.
Notice: For health reasons
some products such as earrings and body jewelry cannot be
returned unless defective.
Our "Money Back Guarantee" is meant to make your
shopping experience enjoyable, convenient and risk-free. You
may return any item for a full refund of the purchase price
less any shipping charges.
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and
accessories to insure full credit. "New and unused"
means sale-able condition, not dirty and not washed. We
cannot accept returns for an item with any indications that
it has been used. Please send approved returns to:
PO Box 1466
Lillington, NC 27546
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail
at admin@silverflake.com or via telephone at 1-866-208-9068
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your return
to process and credit your credit card. All refunds granted
are for the purchase price of the product only and can only
be issued to the credit card used at purchase.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective,
we will either replace the broken parts if possible or ship
out a new one completely at our expense. We work hard to make
your shopping experience at Silverflake.com an enjoyable one.
Canceling Your Order
If you have placed an order and would like to cancel
it, please email us at admin@silverflake.com or call us at
1-866-208-9068 within four hours of placing your order to
cancel it free of any charges. Don't worry! Even
after the four hours, our friendly customer service will do
all that we can to stop the items from being processed and/or
shipped but there is no guarantee that we will be able to
stop it in time
Silverflake.com - Privacy Policy
We promise never to sell any customer's information to any
third party. This is our pledge to you, our customer. Any
information gathered on this site will be used only by Silverflake.com.
One month after your order is placed; your credit card information
is automatically deleted from our database. Your privacy is
our first and main concern. We understand that you want to
be able to purchase fine sterling silver jewelry online and
not have to give away your personal information to do so.
Limitations: Even though we try our best to ensure your privacy
and security and always look to use the best available and
tested technologies to guard and protect our web site and
our customers, we face the same risks as all Internet companies
PLEASE NOTE: ORDERS MAY ARRIVE IN MORE THAN ONE PACKAGE
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